The security of your personal data is our top priority. Find out how ek9991 collects, uses, and safeguards your information — all explained clearly here.
Welcome to ek9991. We understand how valuable your personal data is, which is why this Privacy Policy has been crafted with full transparency. On this page you will learn what information ek9991 collects, why it collects it, how it is kept secure, and what rights you have over your data.
This Privacy Policy applies to all ek9991 services, websites, and mobile applications. By using ek9991's services, you are considered to have accepted this Privacy Policy. Please read the full policy carefully before creating an account.
Important: ek9991 never sells your personal data. Protecting your privacy is our fundamental responsibility.
Ek9991 only collects the information needed to provide you with the best service. We do not collect excessive or unnecessary data. The different types of information are detailed below.
| Type of Information | What Information | When Is It Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | At the Time of Registration |
| Contact Information | Mobile number, email address | At the Time of Registration |
| Financial Information | BKash/Nagad/Rocket number, transaction history | At the Time of Payment |
| Device Information | IP address, browser, device type | Duration of Site Use |
| Activity Information | Betting history, login times, page visits | Automatically |
Note: ek9991 never stores your full bank account number or card CVV. Payment information is always processed through encrypted channels.
Ek9991 uses your data only for the purpose it was collected. Below we clearly outline exactly how your information is used.
Assurance: ek9991 never sells or shares your personal data with third parties for advertising purposes. Your privacy matters more to us than business.
Ek9991 protects your data using internationally recognised security technology. Our security systems are regularly updated and reviewed to ensure the highest level of protection.
Please Note: ek9991 will never ask for your password, OTP, or payment details via email, SMS, or phone. If anyone does, it is a scam — contact support immediately.
Ek9991 uses cookies to enhance your browsing experience and ensure the site functions properly. Cookies are small data files stored in your browser.
You can block or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of the site.
Ek9991 does not retain your data longer than necessary. Retention periods are determined by legal obligations and legitimate business requirements.
| Type of Information | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction History | 7 years (as required by law) |
| KYC Documents | 5 years after account closure |
| Customer Support Contact | 3 years |
| Log & Activity Data | 12 months |
| Cookies Data | 30 days to 1 year |
After the designated retention period, information is securely deleted or anonymized so that you can no longer be identified.
You have complete control over your personal data at ek9991. We believe every member owns their data. The rights below are yours.
You have the right to know what data we hold about you and to receive a copy.
If any of your information is inaccurate, you can request a correction.
In certain circumstances, you may request that your information be deleted.
In certain cases, you may request that the processing of your information be restricted.
You have the right to receive your data in a structured, portable format.
You can opt out of marketing communications at any time.
How to Exercise Your Rights: To exercise any of the rights above, contact ek9991's live chat support. We will respond to your request within 30 business days.
Ek9991's services are intended for users aged 18 and above only. We do not knowingly collect data from minors.
Ek9991 reserves the right to update this Privacy Policy as needed. For any significant changes, we will endeavour to notify members in advance.
Tip: If you have any questions or concerns about our Privacy Policy, please reach out to our support team. We are always ready to help.
We don't just make promises — we ensure your data is protected at every step
All data transfers at ek9991 are secured with 256-bit SSL encryption. Your information is kept as safe as it would be at a bank.
Ek9991 never sells your personal data to third parties. Your privacy is our core principle.
Our expert team conducts regular security audits to identify and eliminate any vulnerabilities in our systems.
Add an extra layer of security to your account with 2FA. Even if your password is compromised, your account stays protected.
Ek9991 complies with international data protection laws and local regulations. Your rights are fully protected.
For any data security questions, our Bengali-speaking support team is available around the clock to assist you.
Most Frequently Asked Questions About the Privacy Policy